Frequently Asked Questions

VitalXCare is a comprehensive home health monitoring system that combines FDA-approved medical devices (blood pressure monitor and infrared thermometer) with an intelligent mobile app. Our platform allows you to track your vital signs at home, share data with your doctor, and take control of your health journey.

Yes! All VitalXCare devices are FDA and CE certified medical devices that meet strict regulatory standards. Our blood pressure monitor and infrared thermometer provide clinical-grade accuracy suitable for medical use.

We respond to all inquiries within 1-2 business days. Urgent technical support requests are prioritized and typically answered within 4-6 hours during business hours (Mon-Fri, 9 AM - 6 PM CET).

Our customer support team provides assistance in English, Dutch, German, and French. The VitalXCare app and device instructions are available in English, Dutch, German, French, Spanish, and Italian.

The VitalXCare system includes:

• Wrist Blood Pressure Monitor - Automatic, Bluetooth-enabled, with blue LCD display
• Non-Contact Infrared Thermometer - 1-second readings, suitable for all ages
• Mobile App - iOS and Android compatible for data tracking and sharing
• Carrying Case - Durable case for storing and transporting devices

Our wrist blood pressure monitor provides medical-grade accuracy within ±3 mmHg for blood pressure and ±5% for pulse rate. The device uses advanced oscillometric technology and has been validated according to international standards (ESH, AAMI).

Yes! The VitalXCare infrared thermometer is safe and suitable for all ages, from infants to elderly. Its non-contact design (measuring distance: 3-5 cm) makes it especially convenient for children and provides accurate readings in just 1 second with ±0.2°C precision.

VitalXCare devices come pre-calibrated from the factory and maintain accuracy for their lifetime under normal use. No user calibration is required. We recommend replacing batteries as needed and keeping devices clean according to the user manual.

Blood Pressure Monitor: Approximately 300 measurements with 2 AAA batteries.
Thermometer: Approximately 3,000 measurements with 2 AAA batteries.
Both devices have battery indicators and auto-shutoff features to conserve power.

The VitalXCare app is available for:

• iOS: iPhone 6S or newer, running iOS 12.0 or later
• Android: Devices with Bluetooth 4.0+, running Android 6.0 (Marshmallow) or later

The app requires Bluetooth to sync data from your VitalXCare devices.

Syncing is automatic and simple:

1. Enable Bluetooth on your smartphone
2. Open the VitalXCare app
3. Take a measurement with your device
4. Data automatically transfers via Bluetooth

The first time you use a device, you'll need to pair it (one-time setup guided by the app).

Yes! The VitalXCare app allows you to easily share your health data with healthcare providers. You can:

• Generate PDF reports of your readings
• Email reports directly to your doctor
• Grant temporary access to healthcare providers
• Export data in CSV format for medical records

All data sharing is GDPR compliant and requires your explicit consent.

Absolutely.VitalXCare uses bank-level encryption (AES-256) to protect your data. We are fully GDPR compliant and never sell or share your personal health information with third parties. You have complete control over your data, including the ability to export or delete it at any time.

You can purchase VitalXCare products through:

• Our website: Visit the Devices page and click "Order Now"
• Healthcare providers: Ask your doctor if they participate in our partner program
• Contact us: Request a quote for bulk orders or special requirements

We currently ship to all European Union countries, the UK, Switzerland, and Norway. Shipping costs and delivery times vary by location. International shipping outside Europe may be available upon request—contact us for details.

Standard shipping times:

• Netherlands: 1-2 business days
• Belgium, Germany, France: 2-3 business days
• Other EU countries: 3-5 business days
• UK, Switzerland, Norway: 5-7 business days

Express shipping options are available at checkout.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your VitalXCare products, you can return them within 30 days of delivery for a full refund. Devices must be in original condition with all accessories and packaging. Contact our support team to initiate a return.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL (Netherlands), and bank transfers for bulk orders. All payments are processed securely through certified payment gateways.

Try these troubleshooting steps:

1. Ensure Bluetooth is enabled on your phone
2. Make sure the device has fresh batteries
3. Close and restart the VitalXCare app
4. Turn Bluetooth off and on again on your phone
5. Try un-pairing and re-pairing the device in the app
6. Check for app updates in the App Store/Play Store

If issues persist, contact our technical support team.

Firmware updates are delivered automatically through the VitalXCare app. When an update is available, you'll see a notification in the app. Simply follow the on-screen instructions—the update typically takes 2-3 minutes and requires your device to be fully charged or plugged in.

For accurate blood pressure readings:

• Rest for 5 minutes before taking a measurement
• Sit in a comfortable position with your wrist at heart level
• Don't talk or move during measurement
• Take readings at the same time each day
• Avoid caffeine, exercise, or smoking 30 minutes before measuring
• Ensure the cuff is properly positioned (follow the user manual)

If readings remain inconsistent, contact our support team or consult your doctor.

Blood Pressure Monitor: Wipe the cuff and device with a soft, slightly damp cloth. Do not use alcohol, benzene, or harsh chemicals. Allow to air dry completely.

Thermometer: Clean the sensor lens with a soft cloth dampened with 70% isopropyl alcohol. Never immerse in water. Store in the protective case when not in use.

Both devices should be kept away from extreme temperatures and humidity.

All VitalXCare devices come with a 2-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover damage from misuse, accidents, or normal wear and tear. If you experience any issues, contact our support team for warranty service or replacement.

We offer several partnership options for healthcare providers:

• Referral Program: Recommend VitalXCare to patients and receive commission
• Practice Integration: Bulk purchase devices for your patients with volume discounts
• Data Integration: Connect VitalXCare data directly to your EMR/EHR system
• White-Label Options: Custom branding available for large practices and hospitals

Contact our healthcare team to discuss the best option for your practice.

Absolutely! We offer personalized demonstrations for healthcare providers, either in-person at your practice or via video call. Request a demo and we'll arrange a convenient time to show you how VitalXCare can benefit your patients and streamline remote patient monitoring.

Yes, we offer attractive volume discounts for clinics, hospitals, and healthcare networks. Pricing tiers start at 10 units and scale with quantity. We also provide specialized support and training for staff. Contact us for a custom quote.

Yes! VitalXCare offers HL7/FHIR-compliant APIs that integrate with major EMR/EHR systems including Epic, Cerner, Allscripts, and others. Our healthcare integration team works with your IT department to ensure seamless data flow and compliance with local regulations (HIPAA, GDPR, etc.).