Frequently Asked Questions
Find answers to common questions about VitalXCare
Getting Started
What is VitalXCare?
VitalXCare is a home telemedicine platform that helps you track vital signs like blood pressure, blood oxygen, temperature, and glucose levels using affordable FDA-approved devices and a simple mobile app.
Is VitalXCare free?
Yes. Creating an account and using our apps is completely free. You only need to purchase your own monitoring devices, which are available from many retailers starting at $20-50.
Do I need a doctor's prescription?
No. VitalXCare is designed for personal health monitoring. You can use it independently to track your vitals at home.
Devices & Compatibility
Which devices are supported?
We support most Bluetooth-enabled blood pressure monitors, pulse oximeters, thermometers, and glucose meters. See our Devices page for a full list.
Do I need to buy special devices from VitalXCare?
No. We work with devices you already own or can purchase from major retailers like Amazon, pharmacies, or medical supply stores.
Can I enter readings manually?
Yes. If your device doesn't have Bluetooth, you can manually enter readings into the app.
What phone do I need?
Android 7.0+ or iOS 12.0+ with Bluetooth 4.0 or higher. You can also use our web portal from any computer.
Privacy & Security
Is my health data private?
Yes. Your data is encrypted and stored securely. We never sell your information to third parties. See our Privacy Policy for details.
Who can see my health data?
Only you. You can choose to export and share reports with your doctor, family, or healthcare provider, but this is entirely optional.
Is VitalXCare HIPAA compliant?
VitalXCare is designed as a personal health tracking tool. For users who want HIPAA compliance for sharing with healthcare providers, we offer encrypted export options.
Can I delete my data?
Yes. You can delete individual readings or your entire account at any time from the settings page.
Data & Exports
Can I export my data?
Yes. Export your readings as PDF reports or CSV files for your records or to share with healthcare providers.
How long is data stored?
Your data is stored indefinitely unless you choose to delete it. You maintain full control over your health records.
Does it work offline?
Yes. You can record readings without internet. Data automatically syncs when you reconnect.
Medical & Safety
Is VitalXCare a replacement for medical care?
No. VitalXCare is a personal health tracking tool, not a medical device or telehealth service. Always consult healthcare professionals for medical advice. See our Medical Disclaimer.
Can I use VitalXCare in an emergency?
No. VitalXCare is not for emergencies. If you have a medical emergency, call 911 or your local emergency number immediately.
Are the devices FDA-approved?
We only recommend FDA-approved or internationally certified medical devices. However, VitalXCare itself is a tracking platform, not a medical device.
Technical Support
My device won't connect. What should I do?
Try these steps:
1. Ensure Bluetooth is enabled on your phone
2. Make sure the device has fresh batteries
3. Restart both the app and the device
4. Check that your device model is supported
How do I contact support?
Visit our Contact page to send us a message. We typically respond within 24-48 hours.
Is there a user manual?
Yes. The app includes a built-in help section with step-by-step guides for all features.
Still have questions?
We're here to help. Reach out to our support team.
Contact Us